FAQ

 

How do you handle shipping?

All shipments are provided through local carriers and delivery is completed by your local postal provider (e.g., USPS, Royal Mail, etc.), depending on the destination. Rates are calculated at checkout.

We will send you a tracking number once the package has been processed.

Please allow 2-3 business days for all ready items to be shipped.

For additional information refer to our Shipping Policy.

Do you ship worldwide?

Yes, we offer worldwide shipping except for some parts of Ukraine and remote areas. If you don't see your country on the checkout page, you can directly contact us here.

 

Can I exchange/return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please refer to the Refund Policy for additional information.

How should I care for my jewelry?

Please refer to the Care and Composition page for information on how to care for your jewelry.

We also offer services including silver cleaning and clasp/earring back repair. Please contact us via mail with any questions. 

Can I rent Zepter Cabinet items for MV, Photoshoot, Celebrity styling?

For any renting services, please enquire us directly at contact@zeptercabinet.com. We are very enthusiastic about renting and will not ask for a deposit.